Return & Refund Policy

At Whisp, we want you to feel confident about your purchase. If an item is not right for you, you may request a return within 14 days of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return, the item must be:

• Unworn, unused, and unwashed;
• Free from stains, odors, damage, or alterations;
• Returned with all original tags, hygiene protection, and packaging; and
• Accompanied by proof of purchase.

Because sleepwear and bedding are personal-use textile products, we cannot accept items that have been worn, washed, used, stained, altered, or returned without their original hygiene protection, unless the item is defective or we sent the wrong product.

How to Request a Return

Email contact@whisplux.com within 14 days of delivery. Please include:

• Your order number;
• The item you wish to return;
• The reason for the return; and
• Photographs if the item is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the correct return address. Please do not send an item back without prior authorization. Unauthorized returns or items sent to an unconfirmed address may not be accepted.

Return Shipping

For returns due to size, fit, personal preference, or a change of mind, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Whisp is not responsible for return packages lost in transit.

Original shipping charges are non-refundable unless the item was defective, damaged upon arrival, or incorrectly fulfilled by Whisp.

If we confirm that an item is defective, damaged, or incorrect, Whisp will cover the reasonable cost of return shipping or provide another appropriate solution, such as a replacement or refund.

Non-Returnable Items

The following items cannot be returned, except where required by law:

• Items that have been worn, washed, used, stained, damaged, or altered;
• Items returned without original tags, packaging, or hygiene protection;
• Gift cards;
• Personalized or custom-made products; and
• Products clearly marked Final Sale at the time of purchase.

Exchanges

If you need a different size or style, please email contact@whisplux.com. Exchanges are subject to availability. In some cases, the fastest option may be to return the original item and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photographs of the item and packaging.

Once the issue is verified, we will offer an appropriate resolution, which may include a replacement, refund, or approved return at no additional cost to you.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank, credit-card issuer, or payment provider may require additional time to post the refund to your account.

We reserve the right to refuse a refund or reduce the refunded amount if the returned item does not meet the conditions of this Policy, subject to applicable law.

Order Cancellations

If you need to cancel or change an order, contact us at contact@whisplux.com as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee cancellation or changes after an order has entered processing or has shipped.

International Returns

We accept eligible return requests from customers worldwide. Customers returning an item from outside the United States are responsible for return shipping, customs documentation, duties, taxes, and related charges unless the return results from a confirmed defect, damage, or fulfillment error by Whisp.

Whisp is not responsible for delays caused by customs or incomplete return documentation.

Contact Us

For questions about returns, exchanges, or refunds, contact:

Whisp Inc
Email: contact@whisplux.com
Phone: 718-785-5170
530 7th Ave, M1
New York, NY 10018
United States

The address above is our business mailing address. Customers must contact us and receive the correct return instructions before sending any product.