Privacy Policy

Whisp Inc ("Whisp," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit whisplux.com, place an order, contact us, or otherwise use our services.

Personal Information We Collect

The information we collect depends on how you interact with Whisp and may include:

• Contact information, such as your name, email address, telephone number, billing address, and shipping address;
• Order and transaction information, including products purchased, order history, payment status, returns, refunds, and delivery details;
• Account information, such as login details, saved preferences, and account activity if you create an account;
• Payment information, which is collected and processed by our payment providers. Whisp does not directly store complete payment-card numbers;
• Communications, including messages, support requests, reviews, survey responses, and other information you choose to provide;
• Device and usage information, such as your IP address, browser type, device type, operating system, approximate location, pages viewed, links clicked, and referring website; and
• Marketing preferences, including whether you have agreed to receive promotional emails or other communications.

How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, subscribe to communications, submit a review, or contact us;
• Automatically through cookies, pixels, log files, and similar technologies when you use our website;
• From Shopify, payment processors, shipping carriers, analytics providers, advertising partners, and other companies that help us operate our business; and
• From publicly available sources or other parties where permitted by law.

How We Use Personal Information

We may use personal information to:

• Process payments, fulfill orders, arrange shipping, and manage returns or refunds;
• Create and maintain customer accounts;
• Provide customer service and respond to questions or requests;
• Send transactional communications, including order confirmations and delivery updates;
• Send marketing communications when permitted by law and according to your preferences;
• Personalize your shopping experience and recommend products;
• Measure website performance, understand customer activity, and improve our products and services;
• Detect, investigate, and prevent fraud, security incidents, misuse, and other harmful activity;
• Enforce our policies and protect the rights, property, and safety of Whisp, our customers, and others; and
• Comply with legal, tax, accounting, regulatory, and contractual obligations.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Shopify, which hosts our online store and helps us provide ecommerce services;
• Payment providers that securely process transactions;
• Shipping and fulfillment providers that deliver orders and provide tracking;
• Technology and business-service providers, including website hosting, cloud storage, customer support, email delivery, analytics, fraud prevention, and security providers;
• Advertising and marketing partners, subject to applicable consent and opt-out requirements;
• Professional advisers, such as lawyers, accountants, insurers, and auditors;
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights and safety; and
• Parties to a business transaction, such as a merger, financing, acquisition, reorganization, or sale of all or part of our business.

We do not sell personal information for money. However, certain uses of analytics or advertising technologies may be considered a "sale," "sharing," or targeted advertising under some privacy laws. Where required, we provide methods to opt out of those activities.

Shopify

Our store is powered by Shopify. Shopify processes information about visitors and customers to provide and improve its platform and related services. Information may be processed by Shopify and its service providers in countries other than your own.

For more information about Shopify's data practices and privacy controls, please review the Shopify Privacy Policy and Shopify Privacy Controls.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember your preferences, understand website usage, prevent fraud, and support marketing.

These technologies may include:

• Strictly necessary technologies required for checkout, security, account access, and core website functions;
• Performance and analytics technologies that help us understand how visitors use the website;
• Functional technologies that remember selections and improve personalization; and
• Advertising technologies used to measure campaigns and show more relevant advertising.

Where available, you can manage non-essential cookies through our cookie banner or privacy settings. You can also adjust your browser settings to block or delete cookies, although doing so may affect certain website features. Additional details will be provided in our Cookie Policy.

Marketing Communications

If you receive promotional emails from us, you may unsubscribe by selecting the unsubscribe link in the message. You may also contact us at contact@whisplux.com.

Even if you opt out of marketing, we may still send non-promotional messages relating to your orders, account, security, or customer-service requests.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, and accounting requirements.

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements. When information is no longer reasonably needed, we may delete or anonymize it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage system is completely secure, and we cannot guarantee absolute security.

Please protect your account credentials and contact us promptly if you believe your account or personal information has been compromised.

International Data Transfers

Whisp operates from the United States and serves customers worldwide. Your information may be processed in the United States and other countries where Shopify, our service providers, or our business partners operate. These countries may have privacy laws different from those in your country.

Where required, we rely on recognized legal mechanisms and appropriate safeguards for international transfers of personal information.

Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information;
• Request restriction of, or object to, certain processing;
• Receive certain information in a portable format;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising, sales, or sharing of personal information; and
• Appeal a decision relating to a privacy request, where applicable.

To submit a request, email contact@whisplux.com and describe the right you wish to exercise. We may need to verify your identity before completing the request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

We will not discriminate against you for exercising an applicable privacy right. Some information may be retained or excluded from a request where permitted or required by law.

United States State Privacy Rights

Residents of certain U.S. states may have additional rights concerning access, correction, deletion, portability, and opting out of targeted advertising or the sale or sharing of personal information.

Where our website displays a cookie banner or a “Your Privacy Choices” link, you may use those controls to manage applicable choices. We also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control, where applicable.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, our processing of personal information may be based on one or more of the following legal grounds:

• Performance of a contract, including processing and delivering your order;
• Our legitimate interests, such as operating, securing, and improving our business;
• Your consent, including for certain cookies or marketing activities; and
• Compliance with legal obligations.

You may also have the right to lodge a complaint with the data-protection authority in your country. We encourage you to contact us first so that we can try to address your concern.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by other companies. Their privacy practices are governed by their own policies, and Whisp is not responsible for their content, security, or privacy practices. We encourage you to review their policies before providing personal information.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations. The current version will be posted on this page. If changes are material, we may provide additional notice where required by law.

Contact Us

For questions, concerns, or requests concerning this Privacy Policy or your personal information, contact:

Whisp Inc
Email: contact@whisplux.com
Phone: 718-785-5170
530 7th Ave, M1
New York, NY 10018
United States

This Policy is intended to describe Whisp's general privacy practices. Privacy rights and obligations may vary depending on your location and applicable law.