Shipping Policy

Whisp offers worldwide shipping. This Shipping Policy explains our order-processing times, estimated delivery windows, international shipping terms, and what to do if a shipment is delayed, damaged, or missing.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays. Processing time is separate from shipping transit time.

Processing may take longer during promotions, product launches, peak shopping periods, severe weather, or other high-volume events. If a significant delay affects your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping Destinations

We ship to customers worldwide. Available shipping destinations, methods, charges, and delivery estimates are displayed at checkout.

If your country or region is not available at checkout, please contact contact@whisplux.com. We will confirm whether delivery can be arranged.

Estimated Delivery Times

Estimated delivery times after an order has shipped are:

• United States: approximately 3–7 business days;
• International destinations: approximately 7–20 business days.

These timeframes are estimates and are not guaranteed. Delivery may be delayed by customs processing, carrier disruptions, severe weather, holidays, remote destinations, incorrect addresses, or other circumstances outside Whisp’s reasonable control.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, selected delivery method, package size, and order value. Any available free-shipping promotion or threshold will be clearly shown on the website or at checkout.

Order Tracking

When tracking is available, we will send a shipping-confirmation email containing the tracking information. Tracking may take 24–48 hours to update after a shipping label is created.

If you have not received tracking information after the expected processing period, please check your spam or junk folder and then contact contact@whisplux.com with your order number.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, postal code, or other required delivery information.

If you need to change your shipping address, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Whisp is not responsible for delays, failed delivery, loss, or additional charges resulting from an incorrect or incomplete address provided by the customer.

International Duties, Taxes, and Customs

International orders may be subject to import duties, taxes, customs fees, brokerage charges, or other local charges imposed by the destination country or carrier. Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Customs procedures may delay delivery. Whisp does not control customs decisions, fees, or processing times and cannot declare an order at an inaccurate value or mark a commercial purchase as a gift.

Delayed or Missing Shipments

If your shipment is delayed beyond the estimated delivery window, first review the carrier’s tracking information. You may also contact the carrier directly for the latest delivery details.

If the issue remains unresolved, email contact@whisplux.com with your order number and tracking number. We will make reasonable efforts to assist with an investigation or carrier claim.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

• Check the delivery location, mailbox, building reception, and surrounding area;
• Ask household members, neighbors, or building staff whether they accepted it;
• Allow up to 48 hours, as some carriers mark packages delivered shortly before final delivery; and
• Contact the carrier and then email us if the package is still missing.

A carrier delivery scan may be considered evidence of delivery, subject to applicable law. We will review each reported issue individually but cannot guarantee replacement or refund for packages confirmed as correctly delivered.

Damaged Packages or Incorrect Items

Please inspect your order after delivery. If a package or item arrives damaged, defective, or incorrect, contact us as soon as possible at contact@whisplux.com.

Please include your order number and clear photographs of the item, shipping label, and packaging. Keep all packaging until we complete our review. Once the issue is verified, we will offer an appropriate resolution, which may include a replacement, refund, or approved return at no additional cost to you.

Returned or Refused Packages

If a package is returned to Whisp because of an incorrect address, failed delivery attempt, refusal, unpaid customs charges, or failure to collect the shipment, we will contact you after the package is received.

Additional shipping charges may apply if you request reshipment. If a refund is approved, original shipping costs and any carrier, customs, or return fees may be deducted, except where prohibited by law or where the return resulted from an error by Whisp.

Returns and Refunds

Shipping-related returns are also subject to our Return & Refund Policy. Please contact us and receive return authorization before sending any item back.

Contact Us

For questions about shipping or delivery, contact:

Whisp Inc
Email: contact@whisplux.com
Phone: 718-785-5170
530 7th Ave, M1
New York, NY 10018
United States

The address above is our business mailing address and should not be used for returns unless our customer-service team provides written authorization.