Contact Us

We're here to help. Whether you have a question about a product, an existing order, shipping, returns, or anything else, please contact the Whisp customer-care team using the information below.

How We Can Help

  • Product information, sizing, materials, and care guidance;
  • Order changes, cancellations, and payment questions;
  • Shipping estimates, tracking, and delivery support;
  • Return, exchange, damaged-item, and refund requests; and
  • Privacy questions, accessibility feedback, and general inquiries.

Customer Care

The best way to reach us is by email. We aim to respond within 1–2 business days. During holidays, promotions, or unusually busy periods, responses may take a little longer.

Whisp Customer Care
Email: contact@whisplux.com
Phone: 718-785-5170

Contacting Us About an Order

To help us assist you quickly, please include:

  • Your order number;
  • The full name and email address used to place the order;
  • A brief description of your question or issue; and
  • Clear photographs if an item arrived damaged, defective, or incorrect.

Please do not send complete payment-card details, passwords, or other sensitive account credentials by email.

Returns and Exchanges

Before sending a product back, please email contact@whisplux.com and wait for return authorization and the correct return instructions.

Do not send returns to our business mailing address unless our customer-care team provides written authorization. Unauthorized returns or products sent to an unconfirmed address may not be accepted.

For eligibility requirements and refund information, review our Return & Refund Policy.

Shipping and Delivery Questions

If your shipment is delayed, damaged, or appears to be missing, contact us with your order number and tracking information. We will review the available delivery details and help determine the appropriate next step.

Processing times, estimated delivery windows, customs charges, and other delivery information are available in our Shipping Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or has shipped.

Business Information

Whisp Inc
530 7th Ave, M1
New York, NY 10018
United States
Email: contact@whisplux.com
Phone: 718-785-5170

This is our business mailing address and is not automatically a return address. Please contact us before returning any product.

Privacy Requests

For questions about personal information or to submit a privacy request, email contact@whisplux.com with “Privacy Request” in the subject line. Please review our Privacy Policy for more information about available rights and how we handle personal information.

Helpful Policies